virus-caused confusion with user name, please advise
16 Feb 2006 20:22:58 UTC
Topic 190784
(moderation:
As a contact on an E@H informational page, I often get technical question results. This is one from a user that cannot login and post the question because of the issue described below. Any help would be appreciated.
"I have been working with the project since last year. I had four projects running and a project site name. However, I got a virus and the system seems to think that I am a different user with the information I would presume coming from the ping from my reinstalled programming. The system with or without the identifier will not accept that this is my user name. It continually comes back as address in use by another user. I have tried all the required upgrades but I can't remember what my password was other than what I now use if any. When I try to log on with my identifier number it states that this is already in use. Is there some corrective measure which can address this issue? Thank you for your time."
virus-caused confusion with user name, please advise
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When you go to the Einstein website. Go to Your Account
and select to have account key mailed to you. It sounds like you tried to create another account with the same email address as the first one. Use the emailed information to access the account page.
"I tried that and it didn't
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"I tried that and it didn't work. I tried the Log on with existing account. I think it may have something to do with the IP address which may have changed when I had to reinstall my system."
Clear all the cookies in your
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Clear all the cookies in your web browser. Exit and restart web browser. Go to account page and enter your email address and use key as password. Does that get you in to the website?