Password Problem / email no longer exists

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Duhem
Duhem
Joined: 2 May 07
Posts: 4
Credit: 4429059
RAC: 10
22 Mar 2020 5:28:29 UTC
Topic 221281
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    I've forgotten my password and registered with an email address that no longer exists. I can log in to my account with the authentication code and get to the 'Credentials' page where it is possible to change the email and/or password. The problem is that it requires the old, forgotten password to save the change: Catch-22. Requesting a 'reset password' link via email would, of course, go to the nonexistent email. Is there a workaround?

    mikey
    mikey
    Joined: 22 Jan 05
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    Duhem wrote:I've forgotten my

    22 Mar 2020 10:17:04 UTC
    Message 176139
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      )

      Duhem wrote:
      I've forgotten my password and registered with an email address that no longer exists. I can log in to my account with the authentication code and get to the 'Credentials' page where it is possible to change the email and/or password. The problem is that it requires the old, forgotten password to save the change: Catch-22. Requesting a 'reset password' link via email would, of course, go to the nonexistent email. Is there a workaround?

      PM one of the Admins and they can help you.

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