Old email, forgot password, used auth code

Michael
Michael
Joined: 12 Mar 06
Posts: 1
Credit: 50482
RAC: 0
Topic 201769

Still asking for password, which if I remembered I wouldn't have used the auth string, to update account.

Shawn Kwang
Shawn Kwang
Joined: 3 Nov 15
Posts: 289
Credit: 3126215
RAC: 1661

Michael_294 wrote:Still

Michael_294 wrote:

Still asking for password, which if I remembered I wouldn't have used the auth string, to update account.

The authenticator login does work, or does for me. So please check/try the following

1. Are you sure your URL is http://einsteinathome.org and not einstein.phys.uwm.edu? With the new Website, the new URL should be used while Web browsing. If you try to use the old URL the site won't correctly load your login information.[*]

2. Try to see if using a Private Browsing window, e.g., Firefox Private Browsing or Chrome Incognito Mode makes any difference.

Finally, if these things do not work.

3. Send me a private message with your new email and a temporary password. I can then manually set both for you and I will then email once I have set these.

[*] Please continue to use the URL einstein.phys.uwm.edu in the BOINC client. 

Einstein@Home Project

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