I have lost my credit
5 Jul 2007 8:48:21 UTC
Topic 192933
(moderation:
I made a change to my email address and must have messed up the change. I am now not able to see the credit I had built up.
I have my username - but have no idea the email address associated with it.
Is there a way I might be able to recover the account?
Thanks,
Hal Dudley
Killeen, Texas
I have lost my credit
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It looks like you created a new account instead of changing your email.
Is this your old account?
If yes...
Are you current attached to E@H? If you are, does BOINC manager show the correct number of credits?
If it does, open up a file called account_einstein.phys.uwm.edu.xml and look for a 16 character hex number between .
Copy it to the clipboard.
Log out of the account here that you are in right now. Click on "Your account" and you'll be taken to a log in screen. Past that account key into the correct field and click ok. That'll log you in. Then you can change your email to the correct one . If it won't let you (because the email is in use), you may have to log back into the old account and change it to something like .
If you aren't attached or attached with the wrong account, then I think the only way is to plead with the admins here.
Kathryn :o)
Einstein@Home Moderator
You seem to have created
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You seem to have created yourself a second account rather than modified the original account. If you follow the "Participant Profiles" link on the main page and search for your user name you will find there are now two separate "wolfcsm"s :).
Have you tried logging out of your new account and then logging in with your user name and old email address? Even if that doesn't work you can still easily access your old account by using your account key as the authenticator rather than your email address.
If you look in the BOINC folder of the computer which you have registered with the project you will find a file called "account_einstein.phys.uwm.edi.xml" which can easily be opened as a .txt file using an editor like notepad. The easiest way to do that is right click the file in explorer and select "edit" from the context menu that appears. A couple of lines down from the top of the file you will find the and pair of tags. Your account key is the random string of characters between those tags. By cutting and pasting carefully you should be able to login to your old account and do whatever repair work is needed :).
Your computer is registered to the old account and there is no computer yet registered to the new account. Once you gain access to the old account you should stop using the new account and abandon it by setting some junk email address for the new account so that it's not your real email address any more. You should then be able to change the email address on your old account to what you need it to be.
EDIT: Sorry Kathryn, didn't realise you were already dealing with this :). Also just in case the OP is wondering, the account key is actually 32 characters rather than 16.
Cheers,
Gary.
Thanks Gary. I know where
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Thanks Gary.
I know where I got the 16. I couldn't remember if it was 32 or 48 so I counted to the halfway point. And instead of doubling it, I just typed 16.
I claim a brain made up of oatmeal. Either that, or I've been teaching addition and subtraction one too many days and forgot how to multiply.
Kathryn :o)
Einstein@Home Moderator
Next time do (16 + 48) / 2
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Next time do (16 + 48) / 2 ... :-)
Thank you both. I made the
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Thank you both.
I made the second account to be able to post to this board.
The problem right now is that my system is in Texas and I am in Al Taquaddam Iraq. I will not be returning to Texas until November. Is there a way the account can be recovered now or do I just have to wait until I can access my system at home?
Thanks,
Hal
RE: The problem right now
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Can you get a friend/relative to go to the machine and record the 32 character account key? With that information you can gain access to your account wherever you are.
Cheers,
Gary.
If you're using Firefox
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If you're using Firefox :
Sometimes, when you upgrade Firefox, it seems to create backup copies of the cookie file, it's "cookies1.txt", "cookies2.txt" ... then and should be located somewhere under
"Documents and settings\\Application Data\\Mozilla\\Firefox\\Profiles\\"
Those older cookie files might still contain the key :
einstein.phys.uwm.edu FALSE / FALSE (some timestamp) auth 1234567890abcdef1234567890abcdef
Btw.: 16 and 32 are both correct, they key is 16 bytes, hex coded into 32 digits :-)
I haven't seen any credit
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I haven't seen any credit posted to my account in quite a while. Now when I go in, I don't see any pending credit and I know there should be some. Then when I try to check on work done - results....nothing there at all. I haven't created any additional accounts. What gives?
If you open the file
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If you open the file account_einstein.phys.uwm.edu.xml on your PC, copy the key from that file (don't post that key here!) and use that key to login to your account, you will hopefully find out where the work ends up.