fail to connect to account manager.

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poontl
poontl
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25 Nov 2005 3:26:16 UTC
Topic 190227
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    dear sirs/madams,

    i have just signed up and create an account to run the einsteinathome. however, when i started the account manager, after i have gone to the pages of submitting email and password, the next page is persistently 'fail to connect to account manager.' with no attached messages. can anyone tell me what i should do?

    Stick
    Stick
    Joined: 24 Feb 05
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    fail to connect to account manager.

    25 Nov 2005 3:33:58 UTC
    Message 19976
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      Quote:

      dear sirs/madams,

      i have just signed up and create an account to run the einsteinathome. however, when i started the account manager, after i have gone to the pages of submitting email and password, the next page is persistently 'fail to connect to account manager.' with no attached messages. can anyone tell me what i should do?

      Your problem may be similar to this one:Message boards : Problems and Bug Reports : Adding to my projects. That is, try re-entering your password as ReefRaff did on this thread.

      MadStar
      MadStar
      Joined: 25 Nov 05
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      Hi, I have the same problem.

      25 Nov 2005 12:45:02 UTC
      Message 19977 in response to message 19976
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        Hi, I have the same problem. Re-entering the password don't work so far. The BONIC-Client returns an error and adds the project without account.
        One point was remarkable: I create the account on the website, but there was no request for the account-key. Maybe the account isn't active atm, but i have no chance to check this.
        Can anyone help?

        thx

        Stick
        Stick
        Joined: 24 Feb 05
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        RE: Hi, I have the same

        25 Nov 2005 14:54:03 UTC
        Message 19978 in response to message 19977
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          Quote:

          Hi, I have the same problem. Re-entering the password don't work so far. The BONIC-Client returns an error and adds the project without account.
          One point was remarkable: I create the account on the website, but there was no request for the account-key. Maybe the account isn't active atm, but i have no chance to check this.
          Can anyone help?

          thx

          Madstar,

          I think you may have misunderstood the "re-enter" password advice. You must log-in to "Your account" on the web-site and edit your password as though you were changing it. Apparently, it is the edit/update on the web-site that is "fixes" the problem. Your account key is not required anymore (with BOINC 5.2.X). If you have already done this, then your problem is different from the others and you should write us back again.

          Stick

          MadStar
          MadStar
          Joined: 25 Nov 05
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          RE: Madstar, I think you

          25 Nov 2005 15:31:59 UTC
          Message 19979 in response to message 19978
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            Quote:


            Madstar,

            I think you may have misunderstood the "re-enter" password advice. You must log-in to "Your account" on the web-site and edit your password as though you were changing it. Apparently, it is the edit/update on the web-site that is "fixes" the problem. Your account key is not required anymore (with BOINC 5.2.X). If you have already done this, then your problem is different from the others and you should write us back again.

            Stick

            Stick,

            thx for the answer. There was no misunderstanding. I re-enter the password the way you describe, but it doesn't help.
            In the log of the BOINC-Manager are the following error (while adding the project):
            25.11.2005 16:21:33||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
            25.11.2005 16:21:42||Missing account key

            I already member in the climaprediction.net-project and it works. So imo it must be a problem with the accountmanagement from einstein@home.

            thx Madstar

            Stick
            Stick
            Joined: 24 Feb 05
            Posts: 790
            Credit: 33356240
            RAC: 10284

            RE: RE: Madstar, I

            25 Nov 2005 16:00:07 UTC
            Message 19980 in response to message 19979
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              Quote:
              Quote:


              Madstar,

              I think you may have misunderstood the "re-enter" password advice. You must log-in to "Your account" on the web-site and edit your password as though you were changing it. Apparently, it is the edit/update on the web-site that is "fixes" the problem. Your account key is not required anymore (with BOINC 5.2.X). If you have already done this, then your problem is different from the others and you should write us back again.

              Stick

              Stick,

              thx for the answer. There was no misunderstanding. I re-enter the password the way you describe, but it doesn't help.
              In the log of the BOINC-Manager are the following error (while adding the project):
              25.11.2005 16:21:33||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
              25.11.2005 16:21:42||Missing account key

              I already member in the climaprediction.net-project and it works. So imo it must be a problem with the accountmanagement from einstein@home.

              thx Madstar

              What version of BOINC are you using?

              MadStar
              MadStar
              Joined: 25 Nov 05
              Posts: 4
              Credit: 1234
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              RE: RE: RE: Madstar,

              25 Nov 2005 16:30:12 UTC
              Message 19981 in response to message 19980
              (moderation:
                )

                Quote:
                Quote:
                Quote:


                Madstar,

                I think you may have misunderstood the "re-enter" password advice. You must log-in to "Your account" on the web-site and edit your password as though you were changing it. Apparently, it is the edit/update on the web-site that is "fixes" the problem. Your account key is not required anymore (with BOINC 5.2.X). If you have already done this, then your problem is different from the others and you should write us back again.

                Stick

                Stick,

                thx for the answer. There was no misunderstanding. I re-enter the password the way you describe, but it doesn't help.
                In the log of the BOINC-Manager are the following error (while adding the project):
                25.11.2005 16:21:33||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
                25.11.2005 16:21:42||Missing account key

                I already member in the climaprediction.net-project and it works. So imo it must be a problem with the accountmanagement from einstein@home.

                thx Madstar

                What version of BOINC are you using?

                BOINC Version 5.2.8

                Stick
                Stick
                Joined: 24 Feb 05
                Posts: 790
                Credit: 33356240
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                RE: BOINC Version

                25 Nov 2005 16:53:16 UTC
                Message 19982 in response to message 19981
                (moderation:
                  )

                  Quote:
                  BOINC Version 5.2.8

                  Obviously, you just installed 5.2.8. Did you upgrade from an earlier version? If so which one? Also, did you remove the previous version first or just install over it? I am asking because there have been some problems reported relating to BOINC upgrades. If you think this might be your case, you might want to browse some of the BOINC problem related threads here.

                  MadStar
                  MadStar
                  Joined: 25 Nov 05
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                  Credit: 1234
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                  RE: Obviously, you just

                  25 Nov 2005 17:48:50 UTC
                  Message 19983 in response to message 19982
                  (moderation:
                    )

                    Quote:

                    Obviously, you just installed 5.2.8. Did you upgrade from an earlier version? If so which one? Also, did you remove the previous version first or just install over it? I am asking because there have been some problems reported relating to BOINC upgrades. If you think this might be your case, you might want to browse some of the BOINC problem related threads here.

                    ok, i found the error. The BOINC-Manager reports an error while adding the project. But after a few minutes everything works fine.
                    Thanks for your help sticky.

                    MadStar

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